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[ShopeePay] How do I verify my ShopeePay account?

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⚠️ Note
By July 22, 2024, existing non-verified users who have not provided additional information will have limited access and will only be able to view the wallet page and account balance.



Here are 2 ways to keep access to ShopeePay

1. Upload a valid ID and input your personal information.

2. Provide additional information if an ID is unavailable. 

 

List of additional information required: 

- Email Address

- Place of Birth

- Date of Birth

- Nationality

- Source of Funds 

- Industry 

- Occupation 

- Employer Name 

- Purpose of Opening

- Present Address 

- Permanent Address 

- Gender 

- Income 



Benefits of verifying your account
Increase wallet limit to ₱100,000 and get access to more ShopeePay features by submitting a valid ID. 

 

Features

Non-verified

Verified

Inflow Limit

Php 10,000

Php 100,000

Outflow Limit

Php 10,000

Php 100,000

Wallet Balance

Php 50,000

Php 100,000

Pay on Shopee 

Scan to Pay 

Buy Load

Pay Bills

Send Money

Bank Transfer

 

 

Fully Verify Your Account

Select ShopeePay wallet on the Shopee homepage > setting or  button > select ID Verification > fill in the necessary details > agree to Terms of Service and Privacy Policy 

 

Identity-verification-for-ShopeePay.gif

 

Reminders When Verifying Your Account

1. Fill in the details as shown on your ID.

2. Submit a clear picture of your ID and a picture of yourself holding your ID to help speed up the verification process.

3. For minors ages 13 to 17 years old, we require the necessary documents listed below. The requirements should be submitted in the Minor Request Form

- Birth certificate (PSA Copy)

- Parental Consent Form signed by a parent or guardian 

- Valid ID of parent / legal guardian

- Proof of Guardianship (if applicable)

4. For non-citizens, please choose the appropriate ID type, "Alien Certificate of Registration." Ensure that both the front and back portions of your ID are uploaded.

5. If you have encountered unexpected errors or issues, we strongly recommend that you follow the basic troubleshooting tips.

 

⚠️Note

You'll receive a notification in your Shopee App informing you of the results. If your submission is rejected, you can try again based on the reason in the notification. For more help on verifying your account, you can contact Shopee Customer Service.

 

 

List of Valid IDs for Verification  

[ShopeePay] ID sample.png



Learn more about other FAQs related to ShopeePay Verification.

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